The Cheshire Cat State

Yup, I've been thinking again....

It's been thirty five years since Michael Aldrich demonstrated the first online shopping experience and gave birth to eCommerce and channel shift in one fell swoop. Since then the shift to digital channels, first for B2B ordering, then B2C shopping and finally to G2C services has gathered pace. This shift is one of the largest areas of discretionary spend for global public sector clients. It is of interest to citizens, governments and IT providers because it’s pretty obvious that this move to a digital default model for the delivery of public services to citizens will deliver vast benefits to both providers and consumers of those services. From more efficient processing to quicker delivery times, the channel shift to digital will transform the way citizens and public service bodies interact and free up resources to deal with new priorities but that shift doesn’t come without risk.

Anti-social media. When social goes wrong and anonymous isn't

Get back under your fucking bridge.

In some parts of the internet there is a prevailing atmosphere of nasty. Have a look at the less salubrious areas of Facebook, twitter or in the comments section of any news organisation and you’ll get the measure of the beast. Highly misogynistic, racist, bulling, territorial, hate filled garbage. It’s unpleasant to stumble into accidentally, like something nasty you scrape off your shoe into the gutter on a hot summer day, it’s a lot scarier, threatening and horrible if directed at you, like the nastiness on your shoe is replaced with an industrial scale muck spreader on auto-feed.